Family Castings Terms and Conditions

Welcome to our website “”. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Family Castings relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Please refer to our Privacy Policy if you require further information regarding what information we collect.

The term ‘Family Castings’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • Limitations of Liability

Our casting moulds are made from safe product materials which should not cause any allergic reactions to the skin. Should a reaction occur then the area affected should be washed with plenty of water and medical advice should be consulted if the irritation persists. We advise to test on a small area on your hand or arm to ensure no reaction to the skin occurs before commencing the moulding process.

The safe casting moulding should not be consumed and used by adults only. Children should be supervised at all times during the casting session.

Water temperatures should not exceed 21 degrees celsius so we advise the Buyer tests the temperature of this water by dipping fingers or elbow to judge the temperature when undertaking a baby and/or any castings. Thermometers are provided in the deluxe castings kits and should be used at all times.

Latex free gloves are provided in the casting kits when mixing stone plaster. Buyers must not mix  stone plaster using exposed hands. Latex free gloves must be used.

Protective clothing and floor covers must be used when undertaking any casting. Family Castings will not be held liable for any loss of profit, loss of earnings, damages to property and personal possessions (whether direct or indirect or consequential), nor any indirect or consequential loss whatsoever suffered by the Customer damages.

Due to the different elements and environments required to create the finished casting product, Family Castings are not liable for the finished result, arising out of your use or inability to use our casting kits. Full comprehensive instructions are provided in the casting kits and FAQs on the Family Castings website “” to assist and help achieve best results. Accessories are provided in the kits to help assist with the cleaning of the casting which may be sharp and must be kept away from children.

Any imagery on our website containing hand castings of candles or naked flames are taken in a safe and controlled environment for display purposes only, and should not be replicated in any way.


  • Pricing and Payment

The price of the Goods shall be that stipulated in the Seller’s current List Price/on the Seller’s website/as contained in the Seller’s Quotation (as applicable) at the date of order or as agreed between the parties. The website pricing is in GBP pound sterling. All goods are sold new and carriage shall be paid for by the Buyer.

We reserve the right to amend any product prices and delivery charges at any time.

Payment of the total purchase price, including delivery charges must be made in full before dispatch of the Goods.

Dispatch estimates give an indication of when the item will be dispatched from our warehouse for delivery. Dispatch times may vary from 3 to 5 days dependent on stock availability. If a product is out of stock you will be notified immediately and rescheduled a new dispatch date.


  • Delivery Service

We use UPS, Hermes and Royal Mail for our UK delivery service.

You will be able to track your delivery on the courier’s website using the consignment number issued.

We offer 2 different delivery types as follows:

-Standard Delivery (3-5 working days)

-Express Delivery (24-48 hours)


Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer.

You will receive correspondence from the courier with an Estimated Delivery Date of your parcel. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery postcode and time shall not be of the essence of the contract.

However, we use third party courier services and cannot guarantee delivery by the relevant date in which event we will contact you with a revised estimated delivery date..

A claim notification will have to be sent to us by the buyer if your goods have not been received within 28 days of dispatch notice. After the 28 days any claims will be void.

The third party courier services will attempt to re-deliver goods after the first failed attempt as well as posting a calling card. It is the Buyer’s responsibility to re-arrange delivery with the courier.

Family Castings will not be held responsible for failed delivery charges and return charges. Failed delivery charges and return charges will be added to the Buyers order.

During delivery the Buyer shall inspect the packaging for visible signs of transit damage before signing any delivery receipt document. In the event of visible signs of transit damage the Buyer must clearly sign the goods received as ‘damaged’ on the delivery receipt document before signing. The Buyer shall then notify the Seller within 24 hours.


  • Refunds

In addition to any other legal rights, we also allow the Buyer to return goods if the buyer simply change their mind. Please return the unopened goods within 10 days and we will offer an exchange or refund accordingly to the order reference and amounts paid. The Buyer will cover the returning delivery charges.

Goods that are defective or do not comply with any part of the Contract, must be reported to Family Castings within 7 days of delivery to arrange returns of all goods received.

Refund requested are required in writing to or by clicking here. The Buyer must state the, Purchase Order, Purchase Date, Buyers Name, Buyers Address, Reason for Return and the Item Purchased when contacting us.

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.


  • Copyright and other Intellectual Property

Copyright, trade marks, design rights, patents and other intellectual property rights belong to Family Castings unless expressly provided in writing.


  • Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


  • Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

strikes, lock-outs or other industrial action;

civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

impossibility of the use of public or private telecommunications networks;

the acts, decrees, legislation, regulations or restrictions of any government; and

Pandemic or epidemic.


  • Information about you and your visit to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

You understand that Family Castings reserves the right to modify this agreement at any time, without notice. It is your responsibility to review this agreement regularly and terminate your subscription if you disagree with any of the changes. Continuing to use Family Castings upon any change of this agreement will imply your agreement with that change.


  • Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


  • Jurisdiction and applicable law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.


  • Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


  • Product Variations

We reserve the right to issue 2 x 450 gram bags of Moulding Agent (Part A) for 1 x 900 gram bag (Part A) dependent on stock availability.

We reserve the right to issue 2 x 500 gram bags of Hard Stone Plaster (Part B) for 1 x 1000 gram bag (Part B) dependent on stock availability.


  • Your concerns

If you have any concerns about material, which appears, on our site, please contact

Thank you for visiting our site.